Refund Policy

1. Scope

This policy applies to fees paid directly to Termn for a Project Pass, Guided Close service order, or written-approved Guided Close extension. It does not govern fees charged by a lawyer, tax professional, financial institution, funding provider, filing office, or another third party.

2. Requests we review

Termn will review a documented request based on:

• a duplicate charge;
• a paid project or service order that has not begun;
• a documented failure by Termn to provide the purchased service;
• a refund required by applicable law; or
• a written exception approved by Termn.

A request starts a review; it does not guarantee eligibility or a particular outcome. Except where law or a written order requires otherwise, consumed project access and work already performed are not refundable. Termn may approve a partial refund when only part of an order remains eligible.

3. Guided Close orders and extensions

Termn will review an unstarted Guided Close base order under the grounds above. Once work starts, recorded coordination time and completed work items may reduce the refundable amount. A paid extension is reviewed separately from the base order, and time already performed under that extension is generally not refundable. Professional and third-party fees remain subject to the terms of the party that charged them.

4. How to request review

An organization owner or admin may use the refund review in Termn Billing. You may also email support@termn.ai from the address associated with the purchase. Include the payment or order reference, requested amount, reason, and a short evidence reference. Do not send account numbers, bank credentials, complete trust documents, or other secrets by email.

Termn may ask for information needed to confirm the payer, authority, payment, work already performed, and policy basis before submitting a refund.

5. Payment method and provider state

Termn submits an approved refund through Stripe to the original payment method. Termn does not redirect a refund to another card, bank account, or person. A submitted refund may be pending, require action, succeed, fail, or be canceled. Termn marks a payment as refunded only after verified provider evidence confirms success; failed or canceled refunds remain open for follow-up.

Processing time depends on Stripe, the original payment method, and the customer's financial institution. Termn cannot promise a fixed date when the credit will appear.

6. Project allowances

A provider-confirmed refund does not restore a consumed Project Pass, subscription project start, overage, or other project allowance. The refunded project remains counted as used, so another project requires a separate available allowance or purchase.

7. Relationship to other terms

This policy is part of the Terms of Service. Applicable law and a written service order control if they require a different result. Questions may be sent to legal@termn.ai.